FAQs

Find answers to your questions about Hawaiian Airport Lei Greetings

We are committed to superior customer service. To help further our customer service efforts, we’ve provided answers to many of our “Frequently Asked Questions.” If you don’t see an answer to your question in the list below, please email your questions or call toll-free 1-800-665-7959.

How will we recognize our greeter?

If you’ll be arriving at the Honolulu Airport on Oahu, your greeter will be wearing a blue aloha shirt, standing near your baggage carousel, holding a welcome sign personalized with your names on it.

If you’ll be arriving at the Kahului Airport on Maui, Lihue Airport on Kauai, or the Kailua-Kona Airport on Hawaii Island, look for your greeter as you exit the terminal area, in front of the baggage claim entrance. He or she will be wearing purple and white aloha wear, holding a welcome sign personalized with your names on it.

What is included in your service?

After your greeter presents you with your leis, he or she will be happy to escort you through baggage claim and direct you to your ground transportation.

How far in advance should I order?

We recommend placing your order as far in advance as possible. Orders must be placed at least 48 hours prior to scheduled flight arrival time. Last-minute reservations may be made within 48 hours for a late booking fee of $10 per greeting (not per person).

Can I order a lei greeting for my family or friends who will be visiting Hawaii?

Yes! However you must inform the recipients (at least one person on the flight) to look for a sign with their names on it. This is vital. Otherwise, tired travelers will simply walk right by the sign and miss it! You may place your lei greeting order online, or give us a call. You will need the names of the recipients, their date of arrival, airline, flight number, and estimated arrival time.

Do you ship leis to the mainland United States?

Yes! We are a division of Hawaii Flower Lei Corp. Please visit www.hawaiiflowerlei.com to place an order for shipment to the mainland.

What is your cancellation policy?

As long as you cancel no later than 48 hours prior to your scheduled greeting, you will receive a full refund.

After we receive our leis, how can we preserve them?

Each lei requires its own special care.

• Orchid Leis:  Mist with water, and/or wrap in moist paper towel, place in plastic bag and refrigerate. Ideal temperature 54°F (12°C).
• Fragrant Tuberose Leis:  Mist very lightly with water, store in plastic bag and refrigerate. Ideal temperature 54°F (12°C). Handle as little as possible, use immediately, highly perishable.
• Ti Leaf Leis:  Keep DRY (will stain clothes if not dry when worn), store in plastic bag and refrigerate. Ideal temperature 60°F (15.5°C). If damp/musty from transit, air dry prior to use.